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Customer Financial Management Specialist

February 17, 2026

What we need This position involves account management in a billing and receivables area with a dedicated book of business. The Analyst II will be responsible for ensuring the processing of accurate and timely invoices for all product lines. Analysts will make recommendations and decisions involving account set-up to their manager or work directly with Sales and Underwriting to secure the proper documentation to update the billing system. They will represent the company externally to accounts, brokers, and third party administrators on the phones. They will work collaboratively with internal constituents from various cross-functional departments and will represent the company externally to accounts, brokers and third party administrators.This role is eligible for our e worker persona. For remote candidates. Your Day to Day 1. Account management -Ensure ASC deposits and rates are set at renewal and all components of billing have been coded including account buy ups.2. File imports- timely importing of all applicable billing files into system applications.3. Invoice management – timely emailing of weekly and monthly customer invoices for all lines of business4. Management of Secure File Transfer Process (SFTP) website including weekly file loading, customer set up and password resets.5. Daily review, balance and controls of Premium invoicesThis document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.We’re Looking for: <ul><li>Proficiency in Microsoft Office Suite, including Access</li><li>Experience with financial analysis, operation processing and negotiation skills</li><li>Excellent verbal, written, and presentation skills</li><li>Excellent time management and organizational skills</li></ul>What You Bring: <ul><li>Bachelor’s Degree (preferably in a business-related field)</li><li>Minimum of 2-3 years’ experience in a financial and/or customer service area preferred.</li><li>Personal commitment to quality, customer service, and teamwork</li><li>Knowledge of BCBSMA financial arrangements and billing systems a plus</li></ul>What You’ll Gain: <ul><li>Participate in process improvement/efficiency projects</li><li>Negotiate with internal departments on securing renewal and change information</li><li>Train and mentor new associates and peers</li><li>Educate internal areas on the available financial arrangements</li><li>Provide recommendations on appropriateness of financial reporting set-up & customization.</li></ul>Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.LocationBostonTime TypeFull timeWeekly Hours37.5Grade of PositionMHourly Range: $31.75 - $38.81Number of Openings Available2 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.This job is also eligible for variable pay.We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.WHY Blue Cross Blue Shield of MA?We understand that the<a target="_blank" href="https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/"> confidence gap</a> and<a target="_blank" href="https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/"> imposter syndrome</a> can prevent amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our <a target="_blank" href="https://careers.bluecrossma.org/us/en/culturepage">Company Culture</a> page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our <a target="_blank" href="https://careers.bluecrossma.org/us/en/jointalentcommunity?applyType=JTC">Talent Community</a> to stay “in the know” on all things Blue.At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "<a target="_blank" href="https://careers.bluecrossma.org/us/en/how-we-work">How We Work</a>" Page.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...