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Customer Service Agent - ASE
About SkyWest
SkyWest Airlines is the career destination for more than 12,000 professionals who are literally "going places" with their careers.
SkyWest offers the best careers in the regional airline industry. SkyWest, Inc. was named one of "America’s Best Employers" by Forbes in 2022 and is committed to providing outstanding career opportunities for every team member.
While our business reputation is based upon our stability, operational and fiscal savvy, the true essence of SkyWest's success has always been our people. We operate in a customer-focused, team-based environment and provide limitless opportunities for dedicated individuals to move their careers in positive directions. Bring your positive attitude, skills and commitment to the SkyWest team and take your career to new heights!
Primary Job Duties
As a Customer Service Agent, you will provide excellent front-line service to our passengers.
Greet passengers, issue tickets, provide seat assignments, check baggage, board flights, assist customers that arrive without their luggage, and re-book passengers all in a prompt and friendly manner
Assist special needs passengers and resolve customer complaints
Communicate clearly with ground personnel and flight crews
Calmly handle situations such as cancelled and delayed flights
Other duties as assigned
Minimum Requirements
We are looking for individuals with a passion for customer service, especially within the airline industry! SkyWest Customer Service Agents come from a wide range of backgrounds, education, interests, and experience. To apply, you only have to meet the following criteria:
Be at least 18 years old
Have a High School Diploma or GED
Pass a pre-placement background check and drug screen
Legally authorized to work in the United States for any employer without sponsorship
Ability to lift 50 lbs. with or without reasonable accommodation
This position requires a flexible schedule, including split shifts that may occur during early mornings, afternoons, evenings, weekends, and holidays
This is a full-time position, starting at $20 an hour
Due to the nature of the operation, employees may be asked to remain onsite beyond their scheduled end time in response to irregular operations
This is not a Department of Transportation safety-sensitive position
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Please complete the on-line application. Qualified applicants will be contacted.
Physical and Other Requirements
Please complete the online application. Top applicants will be contacted for an interview. This job posting may have a video interview requirement. Please monitor your email and junk folder for additional instructions.
SkyWest is committed to maintaining a working environment of satisfying employment and mutual respect for all of our employees, regardless of race, color, national ancestory, sex, sexual orientation, gender identity, marital status, national origin, religion, medical condition, disability, pregnancy, age or military status. We have specific training plans and programs in place to maintain such an environment.
